.page-faq {
  --faq-line: 1px solid var(--mist);
  --faq-line-strong: 1px solid var(--indigo);
  --faq-line-dark: 1px solid rgba(201, 210, 224, 0.2);
  --faq-soft: rgba(201, 210, 224, 0.6);
  display: block;
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  overflow: hidden;
  background: var(--indigo);
  color: var(--cream);
  padding: var(--space-l) 0 var(--space-m);
}

.page-faq .faq-hero::before {
  content: "";
  position: absolute;
  top: -140px;
  right: -70px;
  width: 340px;
  height: 340px;
  border: 1px solid rgba(242, 140, 40, 0.3);
  transform: rotate(45deg);
  pointer-events: none;
}

.page-faq .faq-hero::after {
  content: "";
  position: absolute;
  inset: 0;
  background-image:
    linear-gradient(rgba(201, 210, 224, 0.07) 1px, transparent 1px),
    linear-gradient(90deg, rgba(201, 210, 224, 0.07) 1px, transparent 1px);
  background-size: 64px 64px;
  pointer-events: none;
}

.page-faq .faq-hero .shell {
  position: relative;
  z-index: 1;
}

.page-faq .faq-hero .breadcrumb {
  margin: 0 0 32px;
  font-size: 13px;
}

.page-faq .faq-hero .breadcrumb ol {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  list-style: none;
  margin: 0;
  padding: 0;
}

.page-faq .faq-hero .breadcrumb li + li::before {
  content: "/";
  margin-right: 8px;
  color: rgba(250, 247, 242, 0.34);
}

.page-faq .faq-hero .breadcrumb a,
.page-faq .faq-hero .breadcrumb li[aria-current="page"] {
  color: rgba(250, 247, 242, 0.66);
  text-decoration: none;
}

.page-faq .faq-hero .breadcrumb a:hover {
  color: var(--apricot);
}

.page-faq .faq-hero__kicker {
  margin: 0 0 14px;
  font-size: 12px;
  letter-spacing: 0.18em;
  color: var(--gold);
}

.page-faq .faq-hero h1 {
  margin: 0 0 16px;
  font-family: var(--font-serif);
  font-weight: 700;
  font-size: clamp(42px, 11vw, 82px);
  line-height: 1.04;
  letter-spacing: -0.01em;
  color: #fff;
}

.page-faq .faq-hero__sub {
  margin: 0 0 20px;
  font-family: var(--font-sans);
  font-weight: 700;
  font-size: clamp(16px, 3.4vw, 21px);
  line-height: 1.5;
  color: var(--gold);
  max-width: 34ch;
}

.page-faq .faq-hero__lead {
  margin: 0;
  max-width: 64ch;
  font-size: 15px;
  line-height: 1.8;
  color: rgba(250, 247, 242, 0.8);
}

.page-faq .faq-hero__stats {
  display: flex;
  flex-wrap: wrap;
  gap: 18px 40px;
  margin: 36px 0 0;
  padding: 22px 0 0;
  border-top: var(--faq-line-dark);
  list-style: none;
}

.page-faq .faq-hero__stat {
  display: flex;
  flex-direction: column;
  gap: 4px;
  min-width: 110px;
}

.page-faq .faq-hero__stat b {
  font-family: var(--font-mono);
  font-size: 22px;
  font-weight: 500;
  color: var(--apricot);
  letter-spacing: 0.01em;
}

.page-faq .faq-hero__stat span {
  font-size: 12px;
  letter-spacing: 0.06em;
  color: rgba(250, 247, 242, 0.6);
}

/* ---------- 检索索引 ---------- */
.page-faq .faq-finder {
  background: var(--cream);
  padding: var(--space-m) 0 0;
  scroll-margin-top: 120px;
}

.page-faq .faq-finder__box {
  display: grid;
  border: var(--faq-line);
  background: var(--paper);
  border-radius: 2px;
}

.page-faq .faq-finder__panel {
  padding: 26px 22px;
}

.page-faq .faq-finder__eyebrow {
  margin: 0 0 10px;
  font-size: 11px;
  letter-spacing: 0.18em;
  color: var(--grey);
}

.page-faq .faq-finder__title {
  margin: 0 0 10px;
  font-family: var(--font-serif);
  font-weight: 700;
  font-size: clamp(22px, 5vw, 28px);
  line-height: 1.2;
  color: var(--indigo);
}

.page-faq .faq-finder__text {
  margin: 0 0 20px;
  font-size: 14px;
  line-height: 1.75;
  color: var(--grey);
  max-width: 48ch;
}

.page-faq .faq-search {
  display: flex;
  align-items: center;
  gap: 8px;
  border: 1px solid var(--mist);
  background: var(--cream);
  border-radius: 2px;
  padding: 0 12px;
}

.page-faq .faq-search:focus-within {
  border-color: var(--apricot);
  box-shadow: 0 0 0 2px rgba(242, 140, 40, 0.22);
}

.page-faq .faq-search__prefix {
  font-size: 13px;
  color: var(--apricot);
}

.page-faq .faq-search__input {
  flex: 1 1 auto;
  min-width: 0;
  border: 0;
  background: transparent;
  padding: 12px 0;
  font-family: var(--font-sans);
  font-size: 14px;
  color: var(--ink);
}

.page-faq .faq-search__input:focus {
  outline: none;
}

.page-faq .faq-search__input::placeholder {
  color: var(--grey);
}

.page-faq .faq-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 16px;
}

.page-faq .faq-tag {
  display: inline-block;
  padding: 6px 11px;
  border: 1px solid var(--mist);
  background: var(--paper);
  border-radius: 2px;
  font-size: 13px;
  color: var(--indigo);
  text-decoration: none;
  transition: border-color 180ms var(--ease), color 180ms var(--ease), background 180ms var(--ease);
}

.page-faq .faq-tag:hover,
.page-faq .faq-tag:focus-visible {
  border-color: var(--apricot);
  color: var(--apricot);
  background: rgba(242, 140, 40, 0.06);
}

.page-faq .faq-finder__media {
  margin: 0;
  border-top: var(--faq-line);
  overflow: hidden;
}

.page-faq .faq-finder__media img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  object-fit: cover;
}

/* ---------- 主体两栏 ---------- */
.page-faq .faq-body {
  background: var(--cream);
  padding: var(--space-m) 0 var(--space-l);
}

.page-faq .faq-rail {
  margin-bottom: var(--space-m);
}

.page-faq .faq-rail__nav {
  border-top: 2px solid var(--indigo);
  padding-top: 14px;
  margin-bottom: 28px;
}

.page-faq .faq-rail__nav-title {
  margin: 0 0 12px;
  font-size: 11px;
  letter-spacing: 0.18em;
  color: var(--grey);
}

.page-faq .faq-rail__link {
  display: flex;
  align-items: baseline;
  gap: 12px;
  padding: 10px 10px 10px 12px;
  border-left: 2px solid transparent;
  font-size: 14px;
  color: var(--ink);
  text-decoration: none;
  transition: border-color 200ms var(--ease), background 200ms var(--ease), color 200ms var(--ease);
}

.page-faq .faq-rail__link:hover {
  background: var(--sand);
}

.page-faq .faq-rail__link[aria-current="true"],
.page-faq .faq-rail__link.is-active {
  border-left-color: var(--apricot);
  color: var(--indigo);
  font-weight: 700;
}

.page-faq .faq-rail__idx {
  font-size: 11px;
  color: var(--grey);
  letter-spacing: 0.08em;
}

.page-faq .faq-rail__link[aria-current="true"] .faq-rail__idx,
.page-faq .faq-rail__link.is-active .faq-rail__idx {
  color: var(--apricot);
}

.page-faq .faq-rail__card {
  border: var(--faq-line);
  background: var(--paper);
  border-radius: 2px;
  padding: 20px;
}

.page-faq .faq-rail__card-title {
  margin: 0 0 8px;
  font-family: var(--font-sans);
  font-weight: 700;
  font-size: 15px;
  color: var(--indigo);
}

.page-faq .faq-rail__card-text {
  margin: 0 0 16px;
  font-size: 13px;
  line-height: 1.7;
  color: var(--grey);
}

.page-faq .faq-rail__copy {
  display: block;
  width: 100%;
  margin-bottom: 10px;
  padding: 9px 10px;
  border: 1px solid var(--mist);
  background: var(--cream);
  border-radius: 2px;
  font-size: 12px;
  color: var(--indigo);
  cursor: pointer;
  word-break: break-all;
  transition: border-color 180ms var(--ease), color 180ms var(--ease);
}

.page-faq .faq-rail__copy:hover {
  border-color: var(--apricot);
  color: var(--apricot);
}

.page-faq .faq-rail__cta {
  margin-top: 4px;
}

/* ---------- 章节 ---------- */
.page-faq .faq-sec {
  scroll-margin-top: 120px;
}

.page-faq .faq-sec + .faq-sec {
  margin-top: var(--space-m);
}

.page-faq .faq-sec__head {
  display: flex;
  align-items: baseline;
  gap: 14px;
  padding-bottom: 12px;
  border-bottom: var(--faq-line-strong);
  margin-bottom: 18px;
}

.page-faq .faq-sec__num {
  flex: none;
  font-size: 12px;
  letter-spacing: 0.16em;
  color: var(--apricot);
}

.page-faq .faq-sec__title {
  margin: 0;
  font-family: var(--font-serif);
  font-weight: 700;
  font-size: clamp(23px, 5.4vw, 32px);
  line-height: 1.16;
  color: var(--indigo);
}

.page-faq .faq-sec__lead {
  margin: 0 0 26px;
  max-width: 64ch;
  font-size: 15px;
  line-height: 1.78;
  color: var(--grey);
}

.page-faq .faq-sec__more {
  margin: 24px 0 0;
  font-size: 14px;
  line-height: 1.75;
  color: var(--grey);
}

.page-faq .faq-sec__more a,
.page-faq .accordion__panel a,
.page-faq .faq-escalate__links a {
  color: var(--indigo);
  text-decoration: none;
  border-bottom: 1px solid var(--apricot);
  transition: color 160ms var(--ease);
}

.page-faq .faq-sec__more a:hover,
.page-faq .accordion__panel a:hover,
.page-faq .faq-escalate__links a:hover {
  color: var(--apricot);
}

/* ---------- 配图 ---------- */
.page-faq .faq-figure {
  margin: 0 0 30px;
  border: var(--faq-line);
  background: var(--sand);
  border-radius: 2px;
  overflow: hidden;
}

.page-faq .faq-figure img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
}

.page-faq .faq-figure figcaption {
  padding: 10px 14px;
  border-top: var(--faq-line);
  background: var(--paper);
  font-size: 12px;
  letter-spacing: 0.04em;
  color: var(--grey);
}

/* ---------- 路径卡片 ---------- */
.page-faq .route-grid {
  display: grid;
  gap: 16px;
  list-style: none;
  margin: 0;
  padding: 0;
}

.page-faq .route-card {
  display: flex;
  flex-direction: column;
  border: var(--faq-line);
  border-radius: 2px;
  background: var(--paper);
  padding: 20px;
  transition: border-color 200ms var(--ease), transform 200ms var(--ease);
}

.page-faq .route-card:hover {
  border-color: var(--indigo-500);
  transform: translateY(-2px);
}

.page-faq .route-card__head {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  margin-bottom: 14px;
}

.page-faq .route-card__num {
  flex: none;
  padding: 2px 6px;
  border: 1px solid rgba(242, 140, 40, 0.45);
  border-radius: 2px;
  font-size: 11px;
  letter-spacing: 0.08em;
  color: var(--apricot);
}

.page-faq .route-card h3 {
  margin: 0;
  font-family: var(--font-sans);
  font-weight: 800;
  font-size: 18px;
  line-height: 1.3;
  color: var(--indigo);
}

.page-faq .route-card__meta {
  margin: 4px 0 0;
  font-size: 12px;
  line-height: 1.5;
  color: var(--grey);
}

.page-faq .route-card__line {
  display: block;
  width: 100%;
  height: 12px;
  margin: 0 0 14px;
  color: var(--gold);
}

.page-faq .route-card__line line {
  stroke: currentColor;
  stroke-width: 1;
}

.page-faq .route-card__line circle {
  fill: var(--paper);
  stroke: var(--gold);
  stroke-width: 1;
}

.page-faq .route-card__line circle:first-of-type {
  fill: var(--apricot);
  stroke: var(--apricot);
}

.page-faq .route-card__steps {
  counter-reset: faqstep;
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

.page-faq .route-card__steps li {
  position: relative;
  padding-left: 26px;
  font-size: 14px;
  line-height: 1.65;
  color: var(--ink);
}

.page-faq .route-card__steps li::before {
  counter-increment: faqstep;
  content: counter(faqstep);
  position: absolute;
  left: 0;
  top: 3px;
  width: 17px;
  height: 17px;
  display: grid;
  place-items: center;
  font-family: var(--font-mono);
  font-size: 10px;
  line-height: 1;
  color: var(--cream);
  background: var(--indigo-500);
  border-radius: 50%;
}

/* ---------- 折叠问答 ---------- */
.page-faq .faq-group__bar {
  display: flex;
  justify-content: flex-end;
  margin-bottom: 18px;
}

.page-faq .faq-group {
  margin-bottom: 34px;
}

.page-faq .faq-group:last-child {
  margin-bottom: 0;
}

.page-faq .faq-group__head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 12px;
  padding-bottom: 10px;
  border-bottom: 1px solid var(--indigo);
  margin-bottom: 2px;
}

.page-faq .faq-group__title {
  margin: 0;
  font-family: var(--font-sans);
  font-weight: 800;
  font-size: 16px;
  letter-spacing: 0.01em;
  color: var(--indigo);
}

.page-faq .faq-group__count {
  flex: none;
  font-size: 11px;
  letter-spacing: 0.1em;
  color: var(--grey);
}

.page-faq .accordion__item {
  border-bottom: var(--faq-line);
  scroll-margin-top: 120px;
}

.page-faq .accordion__trigger {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  width: 100%;
  padding: 16px 0;
  border: 0;
  background: none;
  text-align: left;
  font-family: var(--font-sans);
  font-size: 15px;
  font-weight: 600;
  line-height: 1.55;
  color: var(--ink);
  cursor: pointer;
  transition: color 160ms var(--ease);
}

.page-faq .accordion__trigger:hover {
  color: var(--apricot);
}

.page-faq .accordion__trigger:focus-visible {
  outline: 2px solid var(--apricot);
  outline-offset: 2px;
}

.page-faq .accordion__icon {
  position: relative;
  flex: none;
  width: 12px;
  height: 12px;
}

.page-faq .accordion__icon::before,
.page-faq .accordion__icon::after {
  content: "";
  position: absolute;
  background: var(--apricot);
}

.page-faq .accordion__icon::before {
  left: 0;
  top: 5px;
  width: 12px;
  height: 2px;
}

.page-faq .accordion__icon::after {
  left: 5px;
  top: 0;
  width: 2px;
  height: 12px;
  transition: transform 200ms var(--ease);
}

.page-faq .accordion__trigger[aria-expanded="true"] .accordion__icon::after {
  transform: scaleY(0);
}

.page-faq .accordion__panel {
  padding: 0 0 18px;
  animation: faq-panel-in 220ms var(--ease);
}

.page-faq .accordion__panel p {
  margin: 0;
  max-width: 72ch;
  font-size: 14px;
  line-height: 1.8;
  color: var(--grey);
}

.page-faq .accordion__panel p + p {
  margin-top: 10px;
  padding-top: 10px;
  border-top: 1px dashed var(--faq-soft);
}

.page-faq .accordion__panel p:first-child {
  padding-left: 12px;
  border-left: 2px solid var(--sand);
}

@keyframes faq-panel-in {
  from { opacity: 0; }
  to { opacity: 1; }
}

/* ---------- 排查三步 ---------- */
.page-faq .faq-check {
  border-radius: 2px;
  background: var(--indigo);
  color: var(--cream);
  padding: 26px 22px;
}

.page-faq .faq-check__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0;
}

.page-faq .faq-check__item {
  padding: 18px 0;
  border-top: var(--faq-line-dark);
}

.page-faq .faq-check__item:first-child {
  padding-top: 0;
  border-top: 0;
}

.page-faq .faq-check__item:last-child {
  padding-bottom: 0;
}

.page-faq .faq-check__num {
  display: block;
  margin-bottom: 10px;
  font-size: 26px;
  line-height: 1;
  color: var(--apricot);
}

.page-faq .faq-check__item h3 {
  margin: 0 0 8px;
  font-family: var(--font-sans);
  font-weight: 700;
  font-size: 16px;
  line-height: 1.4;
  color: #fff;
}

.page-faq .faq-check__item p {
  margin: 0;
  font-size: 14px;
  line-height: 1.75;
  color: rgba(250, 247, 242, 0.76);
}

/* ---------- 提工单 ---------- */
.page-faq .faq-escalate {
  display: grid;
  gap: 24px;
  padding: 24px 22px;
  border: var(--faq-line-strong);
  border-radius: 2px;
  background: var(--paper);
}

.page-faq .faq-escalate__label {
  margin: 0 0 12px;
  font-size: 11px;
  letter-spacing: 0.18em;
  color: var(--grey);
}

.page-faq .faq-escalate__mail {
  margin: 0 0 10px;
  font-size: 16px;
  color: var(--indigo);
  word-break: break-all;
}

.page-faq .faq-escalate__note {
  margin: 0 0 18px;
  font-size: 14px;
  line-height: 1.75;
  color: var(--grey);
}

.page-faq .faq-escalate__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.page-faq .faq-escalate__list {
  list-style: none;
  margin: 0 0 16px;
  padding: 0;
}

.page-faq .faq-escalate__list li {
  position: relative;
  padding: 9px 0 9px 20px;
  border-bottom: 1px dashed var(--faq-soft);
  font-size: 14px;
  line-height: 1.6;
  color: var(--ink);
}

.page-faq .faq-escalate__list li::before {
  content: "";
  position: absolute;
  left: 2px;
  top: 17px;
  width: 6px;
  height: 6px;
  background: var(--gold);
}

.page-faq .faq-escalate__links {
  margin: 0;
  font-size: 13px;
  line-height: 1.8;
  color: var(--grey);
}

/* ---------- 页脚注 ---------- */
.page-faq .faq-footnote {
  background: var(--sand);
  border-top: var(--faq-line);
  padding: 22px 0;
}

.page-faq .faq-footnote__inner {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  justify-content: space-between;
  gap: 10px 24px;
}

.page-faq .faq-footnote__inner p {
  margin: 0;
  font-size: 13px;
  line-height: 1.7;
  color: var(--grey);
}

.page-faq .faq-footnote__inner .mono {
  font-size: 12px;
  letter-spacing: 0.06em;
  color: var(--indigo);
}

/* ---------- 响应式 ---------- */
@media (min-width: 640px) {
  .page-faq .faq-finder__panel {
    padding: 32px 28px;
  }

  .page-faq .faq-escalate {
    padding: 30px 28px;
  }
}

@media (min-width: 720px) {
  .page-faq .route-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .page-faq .faq-check {
    padding: 32px 28px;
  }

  .page-faq .faq-check__list {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .faq-check__item {
    padding: 0 22px;
    border-top: 0;
    border-left: var(--faq-line-dark);
  }

  .page-faq .faq-check__item:first-child {
    padding-left: 0;
    border-left: 0;
  }

  .page-faq .faq-check__item:last-child {
    padding-right: 0;
  }
}

@media (min-width: 860px) {
  .page-faq .faq-finder__box {
    grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
    align-items: stretch;
  }

  .page-faq .faq-finder__panel {
    border-right: var(--faq-line);
  }

  .page-faq .faq-finder__media {
    border-top: 0;
    display: flex;
  }

  .page-faq .faq-finder__media img {
    height: 100%;
    object-fit: cover;
  }

  .page-faq .faq-escalate {
    grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
    gap: 36px;
    padding: 34px 32px;
  }
}

@media (min-width: 981px) {
  .page-faq .faq-rail {
    position: sticky;
    top: 132px;
    margin-bottom: 0;
  }

  .page-faq .faq-layout {
    display: grid;
    grid-template-columns: 264px minmax(0, 1fr);
    gap: 56px;
    align-items: start;
  }
}

@media (min-width: 1100px) {
  .page-faq .faq-hero {
    padding-top: calc(var(--space-l) + 8px);
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .route-card,
  .page-faq .faq-tag,
  .page-faq .faq-rail__link,
  .page-faq .accordion__icon::after {
    transition: none;
  }

  .page-faq .route-card:hover {
    transform: none;
  }

  .page-faq .accordion__panel {
    animation: none;
  }
}